Benchmarking Training
During this 3-Day workshop, your key business analysts and managers will be taught to understand key trends driving the industry, and from there, develop their own rigorous idea of industry scenarios, identify emerging benchmarks and best practices. They will be taught to develop their own benchmark management reports and SWOT analysis that can contribute to your bank’s own key performance indicators.
A sample of the workshop agenda:
DAY ONE |
DAY TWO |
DAY THREE |
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Introductions
"The Banks We Like" |
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Strategic benchmarking - Scenario Planning and Strategic Planning skills |
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Performance benchmarking -The Balanced Scorecard |
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In depth case studies |
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Process benchmarking - Six SIGMA |
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Benchmarking of Business Lines:
- Credit Cards
- Wealth Management
- Remittances
- Consumer Credit |
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Process benchmarking - Risk Management |
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Process benchmarking - Management Information System |
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In depth case studies |
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Process benchmarking - CRM:
- Cross Sell Ratios
- Data Management
- Consumer Analytics
- Customer Acquisition and Retention |
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Process benchmarking - Technology and Operations |
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Process benchmarking - Branch, Channel Management and Distribution |
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Users will receive additional features of this service, which include:
- A library of Benchmarking Templates Manual that you can use as part of your own bank’s internal benchmarking capability.
- A one-year subscription to a Monthly Update of latest benchmarks and best practices that you can add to your own library.
- A one-year membership to the Consumer Banking Working Group to participate and benefit from regional benchmarking surveys, and be able to exchange information as they populate their own data files
- Access to Asian Banker analysts and researchers as an independent source of information to validate your own models.
For price and further details please contact us.
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