Retail Banking Benchmarking
Table of Content
Schedule of activities We organise regular teleconference sessions and small group meetings to discuss recent research and findings
Advisory Council Mr Philippe Paillart (Chairman)
Former Vice Chairman and CEO of DBS Bank (Singapore) Mr Wilson Chia Former Country Head, Consumer Banking, Standard Chartered Bank (Singapore) Mr Philip Strause Former Principle and Practice Director for Deloitte's Asia Pacific Africa Financial Institutions Practice Mr Chris Skinner Independent Industry Expert for the Financial Services Industry Mr Varun Sabhlok Former Credit Director and CFO of Citibank (Thailand and Singapore) |
Retail Payments  The clash between Visa and China UnionPay – Sabre rattling, Tit For Tat, or Idle Threat June 2010 Topical Analysis: The recent escalation between Visa and China UnionPay displays Visa's growing frustration with the emergence of a new major player in the Asia's payment processing landscape and also with China's refusal to open the Chinese retail payments market. However the move is not at all suitable to bring Visa any closer to a solution and even might backfire. Besides providing data the report analyses possible consequences of the escalation. read more Mobile banking
 Bank the hitherto Unbanked May 2010 Comment: India and Philippines proceed in mobile banking and find an efficient tool to reach out to the countries' large unbanked population. Unlike most other banks with a mobile proposition, banks in these countries promote large volumes of low-value transactions. Mobile top-up and balance enquiries are still major revenue drivers. read more Branch Banking
 May 2010Comment: Retail Branches are getting smaller and highly automated and banks actively try to migrate customers to the alternative channels. However most banks still cannot imagine getting rid of the human element in the branches, as customers still largely demand human interaction, when it comes to advisory and buying a product. The generation Y might change that. read more General Retail Banking
 Minutes of the Heads of Retail Financial Services Annual Meeting 2010 April 2010 Conference transcript: Gives a topical overview over and identifies key findings of the Heads of Retail Financial Services Annual Meeting 2010 held in Shanghai on March 19th 2010. The topics of this closed door session of more than 30 heads of retail across Asia Pacific and the Gulf region spanned price compression, sales remuneration, mobile and internet banking, social media, customer communication, and the future of the branch. read more General Retail Banking
Key findings from The Excellence in Retail Financial Services Awards Evaluation for Bank Performance in 2009 March 2010 Presentation: Summary of the findings from the ninth Excellence Programme for the year 2010 for the Fifth Heads of Retail Meeting held in Shanghai. The presentation gives an overview over the key focus areas of retail bankers in 2009, including operational initiatives, financial performance and challenges, and the scorecard. read more |
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