About the Workshop

Even in today’s growing remote electronic banking environment, branch locations are still the primary means of customer acquisition and retention. While still highly effective, the branch channel is also one of the most expensive and strategic investments a financial institution is likely to make. In order to compete in today’s challenging and competitive financial services industry, your business needs comprehensive and effective support that helps prioritize capital, operational and marketing expenditures. In order for your business to thrive, financial institutions must be able to determine optimal branch locations, maximize individual branch performance and understand customer needs like never before.

This workshop will provide insights that will enable financial institutions to maximise their investment in the branch channel by maximising performance of your branch networks; setting realistic, attainable sales goals; and design and retailing strategies and tactics that increases efficiencies your branches that indirectly impacts your bottom line profitability.

Brought to you by The Banking Academy, this highly interactive two-day programme will help you achieve maximum potential for each branch location and equip you with the skills to make your branch network a profit center for your organisation. This workshop will examine and discuss some leading case studies to help you explore and quantify opportunities before making decisions that will impact your overall bank performance.

Key learning take-aways

This training workshop is designed for you to develop the following skills specific to your bank:

•	Understanding the revolutionised role of branches today and identifying key influencers in branch performance
•	Designing and developing the optimum delivery channel mix consistent with the local business opportunity
•	Understanding alternative delivery channel strategies, and their implications for customer development, sales and service, and operational support

Programme Methodology and Delivery
The workshop will draw upon practical experiences from banks such as Wells Fargo (US), Bank of Queensland (Australia), Abbey National (UK), HSBC ( Asia Pacific), HBOS ( UK), Handelsbanken (Sweden), Royal Bank of Canada, Emirates ( Middle East), Bendigo Bank ( Australia) , Deutsche Bank and ING Bank ( Asia Pacific).

Who Should Attend

The workshop will designed to provide strategic insights for divisional and departmental heads, senior managers and senior branch managers who have responsibilities in these following areas within the banking segments.

•	Retail & Consumer banking – including small business banking
•	Branch and operational management
•	Delivery channel strategy
•	Corporate planning and performance strategy
•	Marketing, sales & product distribution
•	Other departments involved in the development of new delivery channel concepts
•	Financial services consultants
•	Heads of Sales and Business Development for solution providers / vendors of financial services

Register before the 21st of April and enjoy a discount for banks and financial institutions.
Contact:
Shalini Nair

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