Measured on performance, product innovation, client mandates, system and processing capabilities, regional footprint, transparency and service quality our assessment of the quality of a bank’s cash management business is based on its ability to effectively manage and optimise liquidity and working capital on a local and global base to allow clients to achieve maximum visibility and accessibility over their cash.
We benchmark the following dimensions:
| Dimension |
Our Evaluation Criteria |
| Market Share |
Our assessment of shifts in market share positions via a bank's client mandate capabilities |
| Client Satisfaction |
Client survey for particular segments, coverage and support network quality |
| Product and Services |
Our assessment of range and comprehensiveness of cash management products and services and their impact on bottom line of the business |
| Financial Performance |
Our assessment of the bank's profit and revenue growth, profitability, fee income generation and US/Euro clearing volume growth |
| Technology |
Our assessment of a bank's system and processing capabilties by focusing on the degree automation and straight through processing, integration with customer systems, transfer and resonse time, availability and platform capabilities |
| People |
Our assessment of a bank's human resources, its front line and support network dedication |
We benchmark the following dimensions:
| Selective List of Key Benchmarks we look at in our Assessment of Cash Management: |
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US Dollar Clearing Satisfaction |
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Euro Clearing Satisfaction |
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Help Desk Quality |
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First Contact Resolution |
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Degree of Automation in Managing Customer Queries |
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Global Customer Service Operations Groups |
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Partnerships |
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Access to Domestic and Cross Border Clearing Systems |
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External Connectivity |
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Volume and Growth of Mandates |
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Public Sector Clients |
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Bidding Success Rate |
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Forward Deals in the Pipeline |
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Fee Income |
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US Clearing Volume Growth |
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Euro Clearing Volume Growth |
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Sales and Cross Sell |
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Time to Market |
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Interbank Payment System STP Rate |
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Degree of Automated Repair Items |
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Error Ratio |
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Intraday Turnaround on Exceptions |
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Quality of Global Operations/Processing Hubs |
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Degree of Image Based Servicing |
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Degree of System Integration with Clients |
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Help Desk Staffing |
We will have more information soon.
